Frequently Asked Questions

PLEASE NOTE: Many of our standard policies have been temporarily changed due to COVID-19.

Please see our Covid-19 Prevention FAQ page for up-to-date information on our visitor policy, prevention measures, and more.

Why should I choose Village Health Care?

Because Village Health Care accepts high acuity patients, our nursing staff is used to complex situations and treatment plans.  This experience in complex care gives our staff an edge when it comes to helping you or your loved one heal from even routine health concerns.  You will not find another group of post-acute health providers with as much expertise as those working at Village Health Care.

When are your visiting hours?

We recommend visiting from 8 am until 8 pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access. Please see COVID Visitation for more information and current visitation policies.

Will our insurance be accepted?

We accept Medicare, Medicaid, VA, as well as many HMOs and workers compensation companies. If you have any questions regarding payment, please contact Linda Gonzales in our business office at 503-665-0183.

Will my loved one receive a similar quality of care as they did at the hospital?

While there are some differences in the level of care compared to the hospital, our goal is to provide your loved one the same quality of care with the same great outcomes. For questions specific to the delivery of care, please contact our Health Services Liaison at 503-312-5689.

How will my loved one be transferred to your facility?

The acute healthcare needs of many of our future patients will require transportation via ambulance or transport company.  Rest assured, the hospital and our facility will work with you to address and handle all these arrangements.

What happens if my loved one experiences a decline in health?

Should your loved one experience a serious decline in health, our doctor and nurses are available 24hrs a day to provide emergency interventions.  In the event of continued complicated health concerns, we would immediately send the patient out to the acute hospital.

Are the post-acute patients in the same area as the long-term care patients?

The post-acute patients are in separate parts of the facility with separate nursing stations.  Both units provide excellent and compassionate care to the residents they serve.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time. Please see COVID Visitation for more information and current visitation policies.

Is there any private space available to use?

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can we bring a family pet to the facility?

We would love for your family pet to come visit. Please always remember to clean up after them and take the proper safety measures. All pets are to be kept on a leash and should have all current vaccinations. Please see COVID Visitation for more information and current visitation policies.

How often will a physician or health professional visit?

Physicians generally see residents within the first 48 hours of admission. Our physician and nurse practitioner are in the facility 5 days per week and available by phone 24/7.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Can my loved one receive mail?

Mail is delivered to residents personally daily except for weekends and holidays.


Village Health Care

Attn: ___________________ Room No. __________

3955 SE 182nd 

Gresham, OR 97030

Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, Village Health Care is a non-smoking facility.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers. Not currently available r/t COVID 19.

Is there someone who provides haircuts?

Yes, we have a beautician that comes in regularly. Not currently available r/t COVID 19.

Will my loved one’s room have a television?

Our rooms feature cable TV with 50 channels at no extra charge.

Will my loved one have telephone access?

We have telephones in each room for each patient with a dedicated phone number, so you will not have to go through the receptionist to reach your loved one.

Will my loved one have internet access?

Wi-Fi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Will Medicare cover my stay in the facility?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Upon admission, our Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here at Village Health Care and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any questions, comments, or concerns you might have.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be an advocate for a resident with a concern.

Who do I talk to about questions regarding financials, billing, and/or admission paperwork?

Village Health Care has a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Business Office will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

What is the difference between a CNA, LPN, and RN?

A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RN’s) and Licensed Practical Nurses (LPN) to provide a wide variety of basic hands-on resident care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning residents, and ambulation.

An LPN provides basic bedside nursing care to residents under the direction of a physician or registered nurse. Duties within the scope of practice for an LPN typically include but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and, the performance of non-medicated intravenous therapy and blood withdrawal.

An RN’s duties may include everything a CNA and LPN carry out, in addition to administering an IV, assessment of residents, skincare, and processing doctors’ orders. Furthermore, RN’s typically take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.

What happens when my loved one’s stay at Village Health Care is over? What options do we have?

Our goal is to rehabilitate your loved one back to an optimal level. For some residents, this allows them to go home and resume daily activities, while others may need a change to a higher level of care to accommodate their needs where they are at now. For those that need to explore new living arrangements below are some of the options available to you:

Assisted Living

If you are ready to take the next step in your recovery, Assisted Living is a natural progression. Assisted Living centers care for seniors who are healthy enough to not require nursing or therapy but are not quite sure if they are ready to transition home alone. Assisted Living centers cater to seniors who want a more “homelike” environment but with the added security of someone to check up on them 24 hours a day. Services typically include medication management, a wide array of activities, transportation to doctor’s appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Assisted living residences are registered, licensed, or certified at the state level, usually by the Department of Health.


Prior to discharging home, make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have adaptive equipment to aid in bathing? Who will be providing you groceries and cooking? How will you get to doctors’ appointments or the pharmacy? Can you care for yourself independently?

Home Care Services

Local agencies and associations may offer services for the senior community still living in a home setting. These services can include friendly visiting, home-delivered meals, personal home care services, senior centers, transportation, financial counseling programs, etc. It is highly recommended that you thoroughly research the vast number of home care companies.


Home Health Care Services.

Local agencies that offer skilled hone care services like physical therapy, occupational therapy, speech therapy, nursing care and social services. Please ask your social worker about being set up with these services at discharge.